Return & Exchange Policy
Following are the conditions that apply to returns of products:
Customers wishing to cancel any order that they have placed are required to do so within 2 hours of placing the order. Cancellations cannot be made once the order placement time has exceeded the 2-hour window.
Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to the Company for a refund or exchange.
In such a case, the item needs to be shipped back to us at the cost of the customer and once it meets our quality inspection, only then will a refund be issued after deduction of a restocking fee of $18.95. If the item is received back damaged, then no refund can be processed and customer to arrange for reshipment from our warehouse to them at their own expense.
Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice. Items that have been opened from their original seal and cellophane packaging will not be accepted for return, refunds, or exchanges.
Products cannot be refunded or sent back if the customer does not communicate with the company within 7 days of product delivery, and as such, after the expiry of 7 days, it is deemed that the customer has accepted the product completely without any claims thereafter.
Refunds will only be issued in the same form as was used for payment.
Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.
Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.
DUTY OF CARE & ACKNOWLEDGEMENT OF TERMS
It is your responsibility to familiarize yourself with this policy. By placing an order for any of our products, you indicate that you have read this policy and that you agree with and fully accept the terms of this policy.